Shipping

Shipping: 

Please ensure that the information is correct including your shipping address, as we will not issue shipping-related refunds after your order has been sent out.

Please note that during warm weather months, May to September, orders that include wax based products (wax melts and candles) will only be shipped from Monday through Wednesday to avoid excess exposure to heat during down times (weekends) with the postal service. This limits time in transit so that your product does not sit over the weekend in non-air conditioned facilities. If you place your order Wednesday morning, it may not be shipped until the following Monday depending on our order volume. This is a necessary step to maintain the quality of our products. Please plan for additional fulfillment time.

Order processing time is the time between when an order is placed by a customer and when the order is fulfilled by the business. Orders that require shipping are considered fulfilled when the business gives the shipment to a shipping carrier for delivery. These processing times do not include the amount of time your package will be in transit with the shipping carrier.

As a small business, every piece is made with intention and care. All products are handcrafted to order, which means we begin creating your items once your order is placed. While we strive to ship all orders as quickly as possible, please note that some orders may require 5–7 business days to process and ship when our summer shipping policy is not in effect. Once shipped, items will typically take 2-5 business days to reach their destination depending on your proximity to our distribution location.

We only ship to the United States via UPS and USPS.

In our peak holiday season (October through December) orders may have extended processing times of up to 14 business days.

Heat Precautions:

Protect your order from Heat. Because we do not use any stabilizers or preservatives in our products, they do not do well in excess heat. We take as many precautions as possible to ensure your order arrives in the best shape in the warmest of weather, and ship with thermal packaging to areas experiencing hot weather. Please note the thermal casing only protects the candles for approximately 24 - 48 hours. If you are experiencing warm weather where you live, please ensure you are closely tracking your item to avoid having the package sitting for extended periods in the heat. We recommend being home for delivery or taking your package into a climate-controlled area as soon as possible after delivery.

If your candle has perspired or even melted during shipping, it will firm up again when exposed to a climate-controlled environment.